HoduCC Contact Center Software

Focus on what truly matters with an omnichannel approach for a delightful customer experience

 

Witness the magic of truly
personalized
omnichannel customer
experience

Versatile multi-tenant and single tenant contact center

HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.

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Helping to bridge the communication gap with omnichannel personalization

Action conversions from your digital touchpoints

Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.

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Uniquely Hodu CC

1000+

Concurrent Calls

250+

Agents

Attractive

UI/UX

Third Party

Integration

Product

Customisation

.

Robust

& Secure

.

Driven by human connections to make a real difference

HoduCC contact center software is a feature-rich and powerful solution to achieve customer service excellence within the omnichannel journey. Carefully designed to meet the needs of today’s customers and tomorrow’s business, HoduCC is suitable for companies of all sizes. An intelligent, secure, and agile solution, delivered on the cloud or on-premise, as you want.

  • Omnichannel Platform 

  •  Intelligent Automation  

  •  Single Tenant and Multi-Tenant 

  •  Cloud-Delivered and On-Premise 

  •  WFH and Hybrid Work 

Features of our Contact Center Software

Predictive Dialer

An ideal tool for businesses with huge call volumes.

Skill Based Mapping

Customer engagement with the organization to the next level.

Automatic Call Distribution

Helps to distribute calls among available agents using specific strategies.

WebRTC Phone

No hardware SIP Phone required
Inbuilt web-phone based on WebRTC technology

Auto Dialer

Automation can be a major contributor in to use resources effectively and enhance productivity.

Single Tenant & Multi Tenant

Get a powerful Single tenant & multi-tenant feature for contact center.

Multilevel IVR

Smart Multi-tenant IVR functions and call flow design.

Real Time Analytics & Reports

Real-time analysis feature allows you to Monitor & analyze all customer interactions.

Add-Ons

IVR & Agent Survey

Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer

Quality Analysis

add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.

SMS Broadcasting

Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.

WhatsApp Broadcasting

Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.