HoduCC Contact Center Software
Focus on what truly matters with an omnichannel approach for a delightful customer experience
Witness the magic of truly
personalized
omnichannel customer
experience
Versatile multi-tenant and single tenant contact center
HoduCC is a complete omnichannel contact center software featuring next-generation technologies for truly personalized, on and offline customer journeys.
Helping to bridge the communication gap with omnichannel personalization
Action conversions from your digital touchpoints
Redefine the way you communicate with innovative technology that blends digital intelligence for meaningful conversations.
Uniquely Hodu CC
1000+
Concurrent Calls
250+
Agents
Attractive
UI/UX
Third Party
Integration
Product
Customisation
.
Robust
& Secure
.
Driven by human connections to make a real difference
HoduCC contact center software is a feature-rich and powerful solution to achieve customer service excellence within the omnichannel journey. Carefully designed to meet the needs of today’s customers and tomorrow’s business, HoduCC is suitable for companies of all sizes. An intelligent, secure, and agile solution, delivered on the cloud or on-premise, as you want.
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Omnichannel Platform
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Intelligent Automation
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Single Tenant and Multi-Tenant
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Cloud-Delivered and On-Premise
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WFH and Hybrid Work
Features of our Contact Center Software
Predictive Dialer
An ideal tool for businesses with huge call volumes.
Skill Based Mapping
Customer engagement with the organization to the next level.
Automatic Call Distribution
Helps to distribute calls among available agents using specific strategies.
WebRTC Phone
No hardware SIP Phone required
Inbuilt web-phone based on WebRTC technology
Auto Dialer
Automation can be a major contributor in to use resources effectively and enhance productivity.
Single Tenant & Multi Tenant
Get a powerful Single tenant & multi-tenant feature for contact center.
Multilevel IVR
Smart Multi-tenant IVR functions and call flow design.
Real Time Analytics & Reports
Real-time analysis feature allows you to Monitor & analyze all customer interactions.
Add-Ons
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to IVR Survey. IVR Survey provides a set of survey questions to the customer
Quality Analysis
add on module in HoduCC for ranking the agents based on their voice tone, Language Proficiency, quality of query resolution or any Predefined ranking criteria for agents.
SMS Broadcasting
Admin can create the SMS campaign and type the text which they want to broadcast to their customers through SMS broadcasting functionality.
WhatsApp Broadcasting
Admin can create the WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.