Business SIP Trunk Subscription
No Line Rental Charge
Preloaded Talk Time is equal to amount paid for the Business SIP Trunk Subscription
Unused Talk Time does not expire & rolls over into next billing cycle
Free Cloud One Phone Numbers +25420790XXXX equal to capacity of SIP Trunk Channels i.e 32 Channel is bundled with 32 Cloud One Phone Numbers
Local rate outbound calling service is only available to Kenyan Based Entities *Proof of Kenyan Residency required
Local & International inbound calls to Cloud One Phone Number +25420790XXXX are free of charge
Pro rata Billing on the 1st day of the billing cycle
No Deposit required for prepaid billing. 1 Month refundable deposit required for post paid billing.
Service activation form required before activation of service
Download & complete Cloud One Business SIP Service Application Form below
This is a mandatory requirement before activation of service
FREQUENTLY ASKED QUESTIONS
Yes , You can call out using the Business SIP Trunk with the preloaded talk time.
Talk Time Top Up is required to re-enable outbound calling if you exhaust your preloaded talk time.
Outbound call rates are available from our calling rate page
Inbound Local & International calls to your Cloud One Phone Number +254(20)790XXXX are free of charge
Cloud One SIP Trunk Subscription Comparison Table
Business SIP Trunk |
Pay As You Go SIP Trunk |
SIP Trunk for International Customer |
|
Cloud One Phone Number (DID) |
1 Free |
1 Free |
1 Free |
Available Channels |
8 / 16 / 32 / 64 |
4 / 8 |
30 |
Billing Options |
Prepaid & Postpaid |
Prepaid |
Prepaid |
Line rental charge |
No |
Yes, Equal to subscription amount of billing cycle |
Yes, Equal to subscription amount of billing cycle |
Inbound calls (free of charge) |
Yes |
Yes |
Yes |
Pre-loaded talk Time |
Yes, Equal to subscription amount every billing cycle |
No |
No |
Top up Required for outbound calls |
Required if preloaded talk time is exhausted |
Yes |
Yes |
Talk Time does not expire |
Yes |
Yes |
Yes |
Refundable deposit required |
2 Month deposit for postpaid option |
No |
No |
Kenya residency required |
Yes |
Yes |
No |
Outbound calls |
Yes |
Yes |
Yes |
Rate Applicable for Kenya outbound calling |
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Product Addons |
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Yes, Cloud One Business SIP Trunk subscription includes a Cloud One Phone Number +25420790XXXX. You are required to complete the Service Application Form in duplicate in order to comply with The Kenya Communications Act 2010 Number Registration Regulation which states that a person or entity who intends to register a number shall provide the following particulars to the telecommunications operator or its agent.
Business KYC Documents
Copy of the Company PIN Number
Copy of the Certificate of Registration of Incorporation or Business Registration Certificate
Copy of CR12 Form with 3 months validity
Copy of a valid national identity card, passport or alien card of the company's authorised contact (CEO or MD)
Download & complete Cloud One Business SIP Application Form
This is a mandatory requirement before activation of the Cloud One Business SIP Trunk Subscription
Yes , Internet connection is required to use the Business SIP Trunk subscription which is a cloud based service. The faster your Internet connection, the better
Start our test below to see if your connection meets recommended VoIP network requirements.
Yes, you can connect Cloud One SIP Trunk to your own Internet connected IP PBX
Cloud One offers both register & peer based Business SIP Trunks
Cloud One Business SIP Trunk configuration service is a chargeable support service & will be quoted separately depending on the IP PBX. We will require admin access to the IP PBX
Yes , The customer is responsible for a firewall & quality of service configuration at customer site as per the router or firewall vendor recommendations
The following recommendations are guidelines for your router or firewall for Pay as You Go SIP Trunks
Cloud One Voice Switch signal & media server host is cs01.cloudone.co.ke with UDP port 5060 as signaling port
Our voice switch is configured to receive calls in E.164 format
E.164 numbers are formatted [+] [country code] [subscriber number including area code] ie +25420790XXXXWhitelist the cs01.cloudone.co.ke host on your firewall
Prioritise VoIP packets (SIP UDP Port 5060 & RTP UDP Ports as per you IP PBX Vendor requirements) & reserve 128 kbps (High Definition Voice) for each voice channel to Cloud One Voice Switch for QOS
Disable SIP ALG on your firewall
Multiple ISP Connections should be configured correctly to handle VoIP connectivity
Use failover for VoIP packets instead of load balancing to connect to your CloudPBX host
Use manual outbound NAT for each ISP connection
Firewall should be in conservative mode to preserve VoIP session states
Static IP or a Dynamic DNS Service is mandatory for your ISP Connection for whitelisting on our Cloud One central firewall
SIP & RTP port forwarding & inbound NAT for each ISP connection from our Voice Switch host to your IP PBX Local IP for Peer based SIP Trunk
It is Mandatory to inform Cloud One every time on your new or change of ISP static public IP or DDNS hostname for whitelisting on Cloud One's Central firewall. Failure to inform Cloud One may result in your connection getting blacklisted on our network & service becoming unavailable.
Whitelist Cloud One Remote Management Host on your firewall for Cloud One SIP Trunk remote support or paid support tickets
saachi.cloudone.co
remote.cloudone.co
mgmt.cloudone.co
Configure remote management port forwarding for each ISP connection from Cloud One Remote Management Host to IP PBX Local IP.
There are instances where you do not have access to your firewall
ISP is managing your firewall
You have a managed firewall service from a 3rd party
Lost admin access to your firewall
Contact your ISP , managed firewall service provider or firewall vendor for assistance
If you are unable to configure your firewall with the above guidelines then your voice connection will not be optimised & voice quality affected
Firewall configuration service is a chargeable support service & will be quoted separately depending on the firewall. We will require admin access to the firewall
Yes , The customer is responsible for SIP Trunk configuration at customer site as per the IP PBX vendor recommendations
The following recommendations are guidelines for your IP-PBX for Cloud One SIP Trunks
Cloud One Voice Switch signal & media server host is cs01.cloudone.co.ke with UDP port 5060 as signaling port
Our voice switch is configured to receive calls in E.164 format
E.164 numbers are formatted [+] [country code] [subscriber number including area code] ie +25420790XXXXWe will email you the credentials for the Cloud One SIP Trunk
You can check your Call Detail Records records from our voice switch portal URL at https://cs01.cloudone.co.ke/VUP
It is Mandatory to inform Cloud One every time on your new or change of ISP static public IP or DDNS hostname for whitelisting on Cloud One's Central firewall. Failure to inform Cloud One may result in your connection getting blacklisted on our network & service becoming unavailable.
SIP Trunk configuration service is a chargeable support service & will be quoted separately depending on the IP PBX. We will require admin access to the IP PBX
The following addons are available for Business SIP :
Talk Time Top Up to enable outbound calling if you exhaust your preloaded talk time
Cloud One Additional Phone Numbers to enable direct inward dialing to your extensions ( direct line or DID numbers)
Cloud One Toll Free Number to enable your customers call you for free. Calls are billed to the Called
Premium Support for out of scope work
Business SIP Trunk is configured with 1 Simultaneous call for every channel
Example 1
8 channel Business SIP Trunk subscription can make & receive 8 external calls on the same phone number.
Example 2
8 channel Business SIP Trunk subscription can make 6 outgoing & receive 2 incoming external calls on the same phone number.
Yes, you can can get a free trial for testing Cloud One Business SIP Trunk.
Free trial terms & conditions of Cloud One Business SIP Trunk.
Trial expires in 3 Days or exhaustion of free Ksh 300 talk time (whichever comes first)
Only 1 trial per customer
On completion of the trial
Customer will delete all configurations of the Trial Cloud One SIP trunk configuration from their IP PBX to prevent blacklisting.
Customer can order a paid version and follow the ordering process to provision new Cloud One Business SIP Trunk subscription
Cloud One assigned Demo +25420790XXXX Phone Number can not be assigned to customer after the trial. You will select a unassigned Cloud One new number for your paid Cloud One Business SIP Trunk subscription.
Download & complete Cloud One Business SIP Trunk Proof of Concept form below
No need to worry… Cloud One does not believe in hidden fee’s or overage charges so you will never see any on your invoice.
Cloud One generates invoices on the first of the month. Once an invoice is generated we will email it to the address on file as a PDF attachment. If you pay via credit card, Cloudone will automatically charge your card on the 1st. If you would like to pay with Paypal you will need to process the payment manually each month or setup a Paypal Subscription. Once the invoice is paid another email will be sent with a receipt stating the invoice has been paid.
The first invoice will also include a pro rata billing to align billing cycle to the 1st of the month.
Example
if you start the subscription on 20th of the month , your first invoice will having a pro rata billing of 10 days till the end of the month + the next billing cycle subscription
Cloud One Business SIP Trunk subscription is provisioned as below
Order is placed & paid
It passes our fraud screening
Invoice is issued.
You will submit your Static Public IP Address or Dynamic DNS host name for whitelisting by contacting Cloud One Help Desk
Cloudone Business SIP Trunk credentials emailed to you within 1 business day.
You will be responsible for configuring the Cloudone Business SIP Trunk.
Testing and commissioning of CloudPBX instance & Cloud One Business SIP Trunk will be your responsibility
Cloud One Business SIP Trunk configuration service is a chargeable support service & will be quoted separately depending on the IP PBX. We will require admin access to the IP PBX
You can terminate your service as per our general terms & conditions by creating a new billing related helpdesk ticket
You can upgrade your Cloud One Business SIP Trunk subscription from 8 Channels to 64 Channels only by creating a new billing related helpdesk ticket
The new subscription rate will be effected immediately.
You can downgrade your Cloud One Business SIP Trunk subscription anytime by creating a new helpdesk ticket with your requested channel capacity
The new subscription rate will be effected in the next billing cycle.
Your Cloud One Business SIP Trunk subscription will be suspended on the due date of the invoice
It can be reactivate by paying a re-connection fee of Ksh 1,000 and all outstanding charges within 90 days by creating a new billing related helpdesk ticket
After the suspension of your account for 90 days, we will reserve the right to deactivate and recycle the Cloud One Phone Number and make it available for sale to another customer, without further liability to you.
You will still be liable for all outstanding charges
We are certified Yeastar, 3CX, Yealink & D-Link distribution partner in the Kenya with advanced engineers trained to the highest standards, recognised for our successful installation and management of telephony solutions.
We have over 15+ years of knowledge and experience in IP Telephony & will find a solution to suit your business needs.
We operate in a Kenya based Tier-3 Data Centre to reduce latency & jitter issues
We operate our own Autonomous System (AS328302) Public IP Network
We manage our own hyper cloud services using Dell XC Cloud Servers.
We are licensed & regulated by the Communication Authority of Kenya (CA).
We are directly interconnected with all telecommunications operators in Kenya with our own CA assigned number range of +25420790XXXX & Toll Free range of 0800000XXX
We are interconnected with major international operators to enable global reachability of our network
No, you can not use Business SIP Trunk subscription for terminating international calls to other Kenyan operators.
This is illegal & is known as SIM boxing in Kenya
Cloud One Limited is a licensed & regulated Telecommunications Service Provider by the Communications Authority of Kenya
Section 24 of the Kenya Information and Communications Act, 1998, as amended, provides that anyone operating an illegal communications system commits an offense and is liable to a fine of one million shillings or to imprisonment of five years or both.
Any suspicious telecommunications operations being undertaken without due consideration of the provisions of the law & after our investigations, we will suspend the service and all calls made will be charged at US$ 0.32 per minute to the authorised subscriber of the Cloud One Service for terminating international calls. We will report the activity & entities carrying out illegal activities with regards to international telephone traffic termination to CA & Kenya Police and relevant players in the telecommunications sector
Customers with no legal entity in Kenya can use our SIP Trunk for international customer subscription to terminate calls into Kenya. The rates are not the same as our local rates, but we use a legal route for this call termination. Outbound call rates are available from our Calling Rates for International Customers page.
Not a problem, simply Contact Us One of our staff members will update your ticket shortly with a detailed answer.
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