Yeastar CloudPBX Subscription

Yeastar Cloud PBX features an all inclusive 

Calling and Mobility

• AutoCLIP

• Call Waiting

• Follow Me

• Callback

• Call Forwarding

• Caller ID

• Time Conditions

• DOD (Direct Outward Dialing)

• Call Parking

• Dial by Name Directory

• Attended Transfer

• Emergency Number

• Call Pickup

• DID (Direct Inward Dialing)

• Blind Transfer

• Speed Dial

• Call Routing

• DND (Do Not Disturb)

• BLF Support

• SIP Trunking

Business Efficiency

• Allow list

• One Touch Recording

• DNIS (Dialed Number Identification)

• SIP Forking

• Blocklist

• Music On Hold

• CTI for Remote Deskphone Control

• Hot Desking

• IVR (Interactive Voice Response)

• Auto Attendant

• Custom Prompts

• Intercom/Zone Intercom

• Linkus for Google Chrome Extension

• Automatic Call Recording

• DISA (Direct Inward System Access)

• Mobility Extension

• Operator Panel

Unified Communications & Collaboration

• Business Phone App

• Three-way Calling

• Instant Meeting on Linkus

• Contacts Management

• Linkus Web Client

• Linkus Mobile Client

• Linkus Desktop Client

• Microsoft Teams Integration

• Zoho CRM Integration

• Skype Integration

• More CRM Integrations & Guide

• Webphone (Google Chrome Extension)

Administration

• CDR (Call Detail Records)

• LDAP

• User Permission

• Gateway Provisioning

• Event Notification

• Online Help

• Web-based Control Panel

• Phone Provisioning

• Event Logs

• PBX Monitor

• PIN List

• Exporting/Importing Extension

• Resource Monitor

• Firewall

• Remote Management

• Feature Code

• SLA (Shared-Line-Appearance)

• IP Blocklist

• App Center

• System Prompt

• User Portal

• Multisite Interconnect

• API

App Center

• Auto Provisioning App

• Conference Panel App

• Linkus Server App

• LDAP Server App

• Zoho Integration App

Yes ,  You can call out using the bundled Pay as You Go SIP Trunk by purchasing Talk Time Top Up to enable outbound calling

Outbound call rates are available from our Pay as you Go calling rate page.

Inbound calls to your Cloud One Phone Number +25420790XXXX from all networks are free of charge

Yes ,  Internet connection is required to use the Yeastar CloudPBX which is a cloud based service.

Yeastar Linkus Client App is used to connect to CloudPBX with 3G or 4G android or IOS mobile phone, Windows or Mac desktop or laptop

Start our test below to see if your connection meets recommended VoIP network requirements.

Start VoIP Test

Cloud One provides a bundled Pay as You Go SIP trunk with the Yeastar CloudPBX subscription, however If you prefer to connect your own telephone lines using your own SIP Provider or a VoIP gateway. This requires a 3rd party SIP Trunk configuration on your hosted CloudPBX.

Installation of 3rd Party SIP Trunk is a chargeable service.

Maintenance for 3rd Party SIP trunks for Yeastar CloudPBX subscription is a chargeable service. Customers who opt out 3rd party SIP Trunk Maintenance will be charged as per ticket per issue issue basis for any support regarding their preferred SIP trunks or VoIP Gateway

Yeastar CloudPBX can only connect with register based SIP trunks over the Internet. It is not possible to connect SIP trunks that require a network interface port to Yeastar CloudPBX

It is mandatory to have a ISP connection with a static public IP or dynamic DNS at customer site.

Yes , Customer is responsible for your voice optimised firewall & QOS configuration at customer site as per the router or firewall vendor recommendations

The following recommendations are guidelines for your router or firewall for Yeastar CloudPBX

1. To ensure quality of service - Prioritise voice packets (SIP, Tunnel & RTP Ports) & reserve 128 kbps for each user to your Yeastar CloudPBX FQDN host i.e customer.cloudone.co.ke

2. Whitelist the Yeastar CloudPBX host on your firewall
   

3. Disable SIP ALG on your firewall

4. Multiple ISP Connections should be configured correctly to handle VoIP connectivity

   1. Use Failover instead of load balancing to connect to your 3CX host  

   2. Use Manual outbound NAT

5. Firewall should be in conservative mode to preserve VoIP session states

6. If you are connecting your telephone lines using a VoIP Gateway at your premise. you will also need to do the following:

   1. This setup requires a static IP from your ISP or subscribe to a Dynamic DNS Service for all your ISP connections 

   2. Configure SIP & RTP port forwarding & inbound NAT for each ISP connection from your Yeastar CloudPBX host to VoIP Gateway Local IP

   3. It is Mandatory to inform Cloud One every time on your new or change of ISP static public IP or DDNS hostname for whitelisting on Cloud One's Central firewall & Yeastar CloudPBX host. Failure to inform Cloud One may result in your connection getting blacklisted on our network & service becoming unavailable.

   4. To ensure quality of service for your telephone lines - Prioritise voice packets (Both SIP & RTP) & reserve 128 kbps for each line to your Yeastar CloudPBX host ---VoIP Gateway Local IP & VoIP Gateway Local IP -- Yeastar CloudPBX host
      

   5. If you are using a VoIP GSM Gateway, ensure it is installed where there is maximum signal reception from the mobile operator. Bad signal reception will result in bad quality telephone line connections. You can improve signal reception by installing an external GSM antenna for for GSM line

7. Managed 3rd Party SIP Trunk Support or paid support tickets requires the below configuration on your firewall

   1. Whitelist Cloud One Remote Management Host on your firewall.

      1. • saachi.cloudone.co

         • remote.cloudone.co

         • mgmt.cloudone.co

   2. Configure remote management port forwarding for each ISP connection from Cloud One Remote Management Host to VoIP Gateway Local IP

There are instances where you do not have access to your firewall

1. 1. ISP is managing your firewall

   2. You have a managed firewall service from a 3rd party

   3. Lost admin access to your firewall

   Contact your ISP , managed firewall service provider or firewall vendor for assistance 

If you are unable to configure your firewall with the above guidelines then your voice connection will not be optimised & voice quality affected

Firewall configuration service is a chargeable support service & will be quoted separately depending on the firewall.  We will require admin access to the firewall

Yeastar CloudPBX is a 100% virtual phone system. No hardware to maintain. No upfront hardware cost. You don’t even need deskphones to get started. You can use the free mobile & desktop apps instead 

If you require deskphones , We recommend Yealink SIP Phones 

3CX Phone System works with most SIP-based phones. With the Auto Provisioning feature, you can even bulk-configure IP phones from Yealink, Fanvil, Snom, Grandstream, and more.

Installation of SIP Phones is a chargeable service

User training is available free of charge online using user guides & training videos

• • • Linkus Web Client Guide

    • Linkus Desktop Client Guide
    • Linkus Mobile Client GuideLinkus Client Videos
      
    • Linkus F.A.Q

Instructor led user training is a chargeable service

Managed Yeastar CloudPBX subscription includes 8x5 Phone & Remote Support & 24x7 Email & Emergency Phone Support. We manage it your you therefore administrator training is not required by you.

Administrator training is required for self-managed Yeastar CloudPBX subscription & is available free of charge online at the Yeastar Academy

Yes , Integration of Yeastar CloudPBX to Microsoft Teams , Zoho CRM & other 3rd party systems is a chargeable service as each integration is unique and quoted accordingly

The following addons are available for Yeastar CloudPBX subscription?

1. Talk Time Top Up to enable outbound calling

2. Cloud One Additional Phone Numbers to enable direct inward dialing to your extensions ( direct line)

3. Cloud One Toll Free Number to enable your customers call you for free. Calls are billed to the Called

4. Yealink SIP Phones for connecting extensions to on-premise based desk phones

5. Yeastar VoIP Gateways to connect your existing on-premise based telephone lines to Yeastar CloudPBX

6. Premium Support for out of scope work

Yeastar CloudPBX subscription is configured with 1 Simultaneous call for every 3 extensions

Example

12 user Yeastar CloudPBX subscription will have 4 simultaneous calls capacity , including internal and external calls.

Yes

Terms & conditions of free trial for testing Yeastar CloudPBX subscription

• Trial expires in 30 Days or exhaustion of free Ksh 300 talk time (whichever comes first)

• Only 1 trial per customer
  

• Maximum 5 Trial Extensions

• Each of the 5 users will receive a user configuration welcome email from Yeastar CloudPBX with Linkus iOS / Android / Windows / Mac application configuration.
  
  Upon completion of the trial
  

• Customer will delete all Yeastar CloudPBX Linkus iOS / Android / Windows / Mac Apps from their devices in the event the customer does not upgrade to a paid Yeastar CloudPBX subscription to avoid blacklisting on our firewall.  

• Customer can order a paid version and follow the ordering process for a new Yeastar CloudPBX subscription

• Cloud One assigned Demo +25420790XXXX Phone Number can not be assigned to customer after the trial. You will select a new unassigned Cloud One number for your paid Yeastar CloudPBX subscription. 

You can sign up for a free trial of Yeastar CloudPBX by completing the proof of concept form

No need to worry… Cloud One does not believe in hidden fee’s or overage charges so you will never see any on your invoice.

Cloud One generates invoices on the first of the month. Once an invoice is generated we will email it to the address on file as a PDF attachment. If you pay via credit card, Cloudone will automatically charge your card on the 1st. If you would like to pay with PayPal you will need to process the payment manually each month or setup a PayPal Subscription. Once the invoice is paid another email will be sent with a receipt stating the invoice has been paid.

The first invoice will also include a pro rata billing to align billing cycle to the 1st of the month.

Example
if you start the subscription on 20th of the month , your first invoice will having a pro rata billing of 10 days till the end of the month + the next billing cycle subscription

Managed Yeastar CloudPBX is provisioned as below

1. Order is placed & paid

2. It passes our fraud screening

3. Invoice is issued

4. We will request you to advise us on your users details using our helpdesk system.

5. We will setup the Yeastar CloudPBX users, Cloud One Pay as you Go SIP Trunk and you will have your Managed Yeastar CloudPBX User instructions emailed to you within 1-2 business hours.

6. Testing and commissioning of Managed Yeastar CloudPBX & Cloud One Pay as You Go SIP Trunk will be our responsibility

Self-Managed Yeastar CloudPBX is provisioned as below

1. Order is placed & paid

2. It passes our fraud screening

3. Invoice is issued

4. We will request you to advise us on your admin user details using our helpdesk system.

5. We will setup the Yeastar CloudPBX admin user only , Cloud One Pay as you Go SIP Trunk and you will have your Self-Managed Yeastar CloudPBX admin instructions emailed to you within 1-2 business hours.

6. Testing and commissioning of Self-Managed Yeastar CloudPBX & Cloud One Pay as You Go SIP Trunk will be your responsibility 

You can terminate your service as per our general terms & conditions by creating a new billing related  helpdesk ticket 

You can upgrade the host resources on your subscription by creating a new upgrade resources related  helpdesk ticket 
We will send you a quotation for additional resources

You can upgrade your Yeastar CloudPBX subscription ordering additional users with the same billing cycle as your original order or by creating a new  helpdesk ticket  with your requested users & we will send you a quotation for additional users

The new subscription will be effected immediately after your order is placed. 

Cross upgrade from Self-Managed CloudPBX subscription to Cloud One Managed CloudPBX subscription is also possible

You can downgrade your Managed Yeastar CloudPBX subscription anytime by creating a new  helpdesk ticket  with your requested users or simultaneous calls capacity

The new subscription rate will be effected in the next billing cycle.

Downgrading from Managed Yeastar CloudPBX subscription to Self Managed Yeastar CloudPBX subscription is possible by paying the waived installation charges

Your Yeastar CloudPBX subscription will be suspended on the due date of the invoice

1. It can be reactivate by paying a re-connection fee of Ksh 1,000 and all outstanding charges within 30 days by creating a new billing related  helpdesk ticket  
   

2. After the suspension of your account for 30 days, we will reserve the right to deactivate and recycle the recycle the Yeastar CloudPBX subscription and make it available for sale to another customer, without further liability to you.
   

3. You will still be liable for all outstanding charges

• We are certified Yeastar, 3CX, Yealink & D-Link distribution partner in the Kenya with advanced engineers trained to the highest standards, recognised for our successful installation and management of telephony solutions.

• We have over 15+ years of knowledge and experience in IP Telephony & will find a solution to suit your business needs.

• We operate in a Kenya based Tier-3 Data Centre to reduce latency & jitter issues

• We operate our own Autonomous System (AS328302) Public IP Network

• We manage our own hyper cloud services using Dell XC Cloud Servers.

• We are licensed & regulated by the Communication Authority of Kenya (CA).

• We are directly interconnected with all telecommunications operators in Kenya with our own CA assigned number range of +25420790XXXX & Toll Free range of 0800000XXX

• We are interconnected with major international operators to enable global reachability of our network.

No, This is illegal & is known as SIM boxing in Kenya

Cloud One Limited is a licensed & regulated Telecommunications Service Provider by the Communications Authority of Kenya

Section 24 of the Kenya Information and Communications Act, 1998, as amended, provides that anyone operating an illegal communications system commits an offense and is liable to a fine of one million shillings or to imprisonment of five years or both.

Any suspicious telecommunications operations being undertaken without due consideration of the provisions of the law & after our investigations, we will suspend the service and all calls made will be charged at US$ 0.32 per minute to the authorised subscriber of the Cloud One Service for terminating international calls. We will report the activity & entities carrying out illegal activities with regards to international telephone traffic termination to CA & Kenya Police and relevant players in the telecommunications sector

Customers with no legal entity in Kenya can use our SIP Trunk for international customer subscription to terminate calls into Kenya. The rates are not the same as our local rates, but we use a legal route for this call termination. Outbound call rates are available from our Calling Rates for International Customers page.

Not a problem, simply Contact Us . One of our staff members will update your ticket shortly with a detailed answer.