Yeastar P-Series Subscription Plan
Enterprise Plan includes sophisticated Call Center Functionalities, Linkus Cloud Service (LCS) & is charged per PBX per year.
Software Subscription Licenses are payable 100% in advance
PBX Plus More. It’s More Than A Call Center
Stronger Data, Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
Better Customer Service Starts Here
Combine automated IVR with self-service prompts to let customers help themselves without agent intervention and speed up the call flow..
Fine tune the call flow
Spot queue traffic trends at a glance in Queue Panel and adjust agent staffing and call dispatching in time to boost call center efficiency
Set SLA for quality assurance
Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold
Customize waiting experience
Proactively serving waiting customers with helpful information – the estimated wait time, queue position, and custom announcement.
Access agent monitoring
Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in and call recording functionality.
Conduct satisfaction survey
Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports
P-Series PBX System Call Center Features and Plans
Interactive Voice Response (IVR)
Queue Ringing Strategies
Time-based Call Routing
Music on Hold
In-Queue & Estimated Wait Time
Dynamic & Statistic Agent
Call Presence (Agent Status)
Drag & Drop to Manage Calls
Service Level Agreement (SLA)
Alerts & Notifications
Agent Call Summary Reports
Queue Performance Reports
Customer Satisfaction Reports
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